After some discussion, I ordered the cups. It took 6 weeks to ship them and I just received them yesterday. They were well-packed and there was no visible damage. The ceramic cup itself is very well made and as shown. It is comfortable to hold, but does get quite hot with hot liquid in it. I'm using them as candle vessels and they are perfect for this purpose. My salesperson, Ryan, was so helpful in our discussions. When I get low on supplies, I will reorder from this company.